Fitterpreneur LLC (“we,” “us,” or “our”) is committed to protecting your privacy and securing your data when you use our website, www.fitterpreneur.com, its subdomains, mobile applications (collectively, the “Site”), and our services, including educational programs (e.g., Personal Training Certificate, Fitness Instructor). This Privacy Policy explains how we collect, use, store, share, and protect your information, and your rights regarding your data. By using the Site or services, you agree to this Privacy Policy and our Terms and Conditions (www.fitterpreneur.com/terms). If you do not agree, please do not use the Site or services.

Summary of Our Privacy Practices

We value your privacy. Here is a quick overview:

• What We Collect: Names, emails, payment details, usage data, and, with explicit consent, health data for educational programs.

• How We Use It: To provide courses, process payments, improve our Site, and send updates (you can opt out of marketing).

• Who We Share With: Trusted vendors (e.g., Stripe, AWS), educational partners or authorities if legally required. We do not sell your data.

• Your Rights: Access, delete, correct, or limit your data, or opt out of sharing/profiling. Use our privacy dashboard or email info@fitterpreneur.com.

• Security: We use encryption and secure servers, but no system is 100% safe.

• Contact Us: Email info@fitterpreneur.com or visit www.fitterpreneur.com/privacy-preferences.

Read the full policy below for details.

1. Information We Collect

We collect only the data necessary to provide services, meet legal obligations, or improve the Site and programs, avoiding excessive or irrelevant data.

1.1 Personal Information

Personal information identifies you and is collected when you voluntarily provide it, such as:

• Registration and Enrollment: Name, email, phone number, mailing address, billing details (e.g., credit/debit card), and other information provided during account creation or course enrollment.

• Forms and Interactions: Data submitted via forms, surveys, inquiries, or customer support requests.

• Purchases and Subscriptions: Payment details for courses, webinars, or premium services (e.g., e-learning access).

• Educational Programs: Health information (if disclosed for program participation) and user-generated content (e.g., assignments, feedback).

You may browse the Site anonymously, but refusing to provide personal information may limit access to features like course enrollment.

1.2 Sensitive Personal Information

We may collect sensitive data, such as health information disclosed for educational programs (e.g., fitness certifications). This data is:

• Used solely for program administration and safety.

• Stored securely with encryption.

• Not shared with third parties except as required by accrediting bodies (e.g., name, course completion status, health details with consent) or with your explicit consent (e.g., via a checkbox during enrollment). You can revoke consent at any time by emailing info@fitterpreneur.com, and we will delete the data (including requesting deletion from accrediting bodies, subject to their policies) unless legally required to retain it.

California residents may limit sensitive data use by emailing info@fitterpreneur.com or using www.fitterpreneur.com/privacy-preferences.

1.3 Non-Personal Information

Non-personal information does not identify you and is collected automatically, including:

• Device and Browser Data: Browser type, operating system, device type, IP address, and connection details (e.g., Internet service provider).

• Usage Data: Pages visited, time spent, links clicked, and analytics data.

• Cookies and Tracking Technologies: We use cookies, web beacons, and pixels to enhance your experience, track usage, and deliver personalized content. Manage preferences via our cookie banner or browser settings (disabling may affect functionality). See Section 10 for details.

1.4 Mobile App Data

Our mobile apps may collect:

• Device identifiers, push notification preferences, or location data (with consent).

• You can manage permissions through device settings, but disabling may limit app functionality.

1.5 Information from Minors

We comply with the Children’s Online Privacy Protection Act (COPPA) and California’s “eraser button” law. The Site is restricted to users 18 or older unless parental/guardian consent is provided. For users under 18:

• Parents/guardians must email info@fitterpreneur.com to provide verifiable consent within 3 business days.

• Users aged 13–17 may access limited features (e.g., browsing public course descriptions without enrollment or forum access) without consent, per applicable laws. Full features require consent.

• We do not knowingly collect data from children under 13 without consent. If discovered, we delete such data and may terminate access.

• California minors may request removal of posted content by emailing info@fitterpreneur.com.

1.6 Data Minimization

We collect only the data necessary to provide services, meet legal obligations, or improve the Site and programs.

2. How We Use Your Information

We use your information to:

• Provide and Improve Services: Process registrations, deliver courses, manage accounts, and enhance Site functionality.

• Customer Support: Respond to inquiries or support requests via email, phone, or other channels.

• Payments and Billing: Process payments for courses, webinars, or subscriptions, including recurring billing.

• Communication: Send account updates, course notifications, or promotional messages (with opt-out options).

• Analytics and Feedback: Use feedback, survey responses, and aggregated usage data to improve services, using tools like Google Analytics. Opt out via browser add-ons (e.g., Google Analytics Opt-Out) or www.fitterpreneur.com/privacypolicy.

• Educational Programs: Use health disclosures or user-generated content to administer programs, ensure safety, and meet accreditation standards.

• Legal Compliance: Comply with laws, respond to law enforcement, or protect our rights and users.

• Advertising and Profiling: Deliver tailored ads based on interests, using anonymized or aggregated data. Limited profiling (e.g., analyzing browsing patterns to suggest courses) is used but does not produce legal or significant effects. Opt out via info@fitterpreneur.com.

• Automated Decision-Making: We do not use automated decision-making that produces legal or significant effects (e.g., denying course access). Limited profiling, like recommending courses based on browsing, is used with your consent. You can object or request human review by emailing info@fitterpreneur.com.

3. How We Share Your Information

We do not sell, trade, or rent your personal information for third-party marketing. We may share it with:

• Service Providers: Trusted vendors bound by confidentiality, such as:

  • Payment processors (e.g., Stripe: billing information only).

  • Hosting providers (e.g., AWS: all data types for storage).

  • Analytics tools (e.g., Google Analytics: anonymized usage data).

  • Customer support platforms (e.g., Zendesk: contact details for inquiries). Some vendors may be located outside the U.S., with data protected by Standard Contractual Clauses or equivalent safeguards.

• Educational Partners: Accrediting bodies or collaborators to verify certifications or ensure compliance. We share only necessary data (e.g., name, course completion status, health details with consent).

• Business Partners: Anonymized, aggregated data for analytics or promotions.

• Joint Promotions: Name and email with partners for co-branded services, with your consent.

• Legal Obligations: Law enforcement or agencies to comply with laws (e.g., Electronic Communications Privacy Act) or protect rights.

• Business Transfers: In mergers, acquisitions, or asset sales, with notice where required.

4. User-Generated Content

When you submit content (e.g., assignments, comments), you give us permission to use, reproduce, or distribute it for educational or marketing purposes. Do not share sensitive data in public areas (e.g., comments) or third-party platforms (e.g., social media), as such disclosures are at your risk. Examples of risky actions include posting health details in social media comments or messages. We may remove inappropriate content and terminate access per our Terms and Conditions.

5. Your Data Protection Obligations

When using the Site or programs, comply with data protection laws (e.g., CCPA, GDPR). Do not record, screenshot, or share course materials, virtual sessions, or others’ data without our written permission. Violations may result in access termination, legal action, or reporting to authorities.

6. Your Choices and Rights

You can control your data through our privacy dashboard at www.fitterpreneur.com/privacypolicy, where you can toggle options like marketing emails, analytics tracking, personalized ads, and data sharing preferences. Here’s how to exercise your rights:

• Opt-Out Options:

  • Marketing Communications: Click “unsubscribe” in emails, email support@fitterpreneur.com with “OPT-OUT,” or update in the dashboard.

  • Profiling and Advertising: Use the dashboard or email info@fitterpreneur.com.

  • Analytics Tracking: Use browser add-ons or the dashboard. Opting out does not affect transactional communications (e.g., account or course updates).

• Privacy Requests Guide:

  • Visit www.fitterpreneur.com/privacypolicy or email info@fitterpreneur.com (Subject: PRIVACY REQUEST).

  • Specify your request (e.g., access, delete, correct).

  • Verify your identity (e.g., email confirmation). We respond within:

  • 45 days for U.S./EU users (with possible 45-day extension).

  • 30 days for Indian/African users.

  • 28 days for Mauritian/Seychellois users, or as required by local law.

6.1 CCPA/CPRA Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know: Details about data we collect, use, or share.

• Delete: Request deletion, subject to legal exemptions.

• Correct: Request correction of inaccurate data.

• Portability: Receive data in a machine-readable format.

• Opt-Out: Stop sharing for behavioral advertising (we don’t sell data).

• Limit: Restrict sensitive data use (e.g., health data).

• Non-Discrimination: No discrimination for exercising rights.

Submit requests via email or web form (www.fitterpreneur.com/privacypolicy). Authorized agents may submit with written permission.

6.2 GDPR Rights (EU/UK Residents)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: View your personal data.

• Rectification: Correct inaccurate data.

• Erasure: Delete data (“right to be forgotten”).

• Restrict Processing: Limit data use.

• Object: Oppose processing for specific purposes (e.g., marketing, profiling).

• Portability: Receive data in a machine-readable format.

• Withdraw Consent: Revoke consent at any time.

Our legal basis is consent, contract performance, or legitimate interests (e.g., service improvement). Data transfers to the U.S. use Standard Contractual Clauses. Contact info@fitterpreneur.com.

6.3 Other U.S. State Privacy Laws

Residents of Virginia, Colorado, Connecticut, or Utah have similar rights (e.g., access, deletion, opt-out). For example:

• Virginia (VCDPA): Right to access, correct, delete, or opt out of targeted advertising.

• Colorado (CPA): Right to data portability and non-discrimination.

For details, email info@fitterpreneur.com.

6.4 Other International Rights

We respect data protection laws in other regions. If you reside in the following areas, you may have rights similar to those under GDPR or other frameworks:

• India (Digital Personal Data Protection Act - DPDPA): Rights include access, correction, erasure, portability, consent withdrawal, and grievance redressal. We process data based on consent or contract necessity. Contact privacy@fitterpreneur.com or the Data Protection Authority of India (details TBD per DPDPA).

• Mauritius (Data Protection Act 2017): Rights include access, rectification, erasure, restriction, objection, and portability. Data transfers use appropriate safeguards. Contact privacy@fitterpreneur.com or the Data Protection Office (www.dataprotection.govmu.org).

• Seychelles (Data Protection Act 2023): Rights include access, correction, deletion, objection, and restriction. We ensure compliance with safeguards for international transfers. Contact privacy@fitterpreneur.com or the Information Commission (www.infocom.sc).

• African Countries: For residents of countries with data protection laws:

  • South Africa (POPIA): Rights to access, correct, delete, and object; data transfers comply with the Information Regulator’s requirements (www.inforegulator.org.za).

  • Kenya (Data Protection Act 2019): Rights to access, rectification, erasure, and portability.

  • Nigeria (Nigeria Data Protection Act 2023): Rights to access, rectification, erasure, and consent withdrawal. Contact privacy@fitterpreneur.com for country-specific details or reach out to your local data protection authority.

For other countries, email info@fitterpreneur.com to discuss applicable rights. We use Standard Contractual Clauses or equivalent measures for data transfers.

7. How We Protect Your Information

We use industry-standard security (e.g., encryption, secure servers, access controls) compliant with PCI DSS for billing. No system is 100% secure, and we cannot guarantee protection against hackers or user errors (e.g., insecure devices). Secure your account credentials and devices.

8. Data Breach Notification

If a breach occurs, we will notify affected users via email or Site notice within 72 hours (or as required by law, e.g., GDPR, Nigeria’s NDPA) and report to authorities (e.g., California Attorney General, EU regulators, South Africa’s Information Regulator).

9. Data Retention

We retain data only as needed for services, legal obligations, or our interests:

• Account Data: Up to 7 years after account closure for compliance, then deleted.

• Payment Data: 7 years per tax laws, then deleted.

• Health Data: Duration of program participation plus 5 years for safety/compliance, then deleted or anonymized (ensuring it cannot be re-identified).

• Educational Records: Retained indefinitely for lifelong certification verification, unless you request deletion (via info@fitterpreneur.com) and it’s legally permitted (e.g., no ongoing legal requirements).

• Analytics Data: Retained indefinitely in anonymized form (non-re-identifiable).

Deletion requests are honored unless legally required. Contact info@fitterpreneur.com for details.

10. Cookies and Tracking Technologies

We use cookies and similar tools (e.g., web beacons, pixels) to make our Site work, improve your experience, and show relevant ads. Manage preferences through your browser settings. Essential cookies are required; non-essential cookies (analytics, advertising) need consent. Types include:

• Session Cookies: Expire when you close your browser.

• Persistent Cookies: Last up to 1 year for user preferences.

• Third-Party Cookies: Set by tools like Google Analytics.

Cookie Type Purpose Duration Provider Essential Site functionality (e.g., login) Session or up to 1 year Fitterpreneur LLC Analytics Improve Site via usage data Up to 1 year Google Analytics Advertising Personalized ads Up to 1 year Third-party ad networks

11. Do Not Track (DNT) Signals

We do not currently respond to DNT signals due to no universal standard. Achieve similar outcomes by opting out via our cookie banner, privacy dashboard, or browser settings. We are exploring future DNT support. Email info@fitterpreneur.com for assistance.

12. Third-Party Websites and Social Media

The Site may link to third-party sites (e.g., payment processors) or our social media accounts (e.g., Facebook, Instagram). These are subject to their own privacy policies, and we’re not responsible for their practices. Avoid posting sensitive information (e.g., health details, course progress) in social media comments or messages, as these platforms may expose your data. You release us from liability for third-party issues.

13. Subscriptions and Billing

Premium services (e.g., e-learning) involve recurring billing, processed securely via PCI DSS-compliant processors. Keep billing information accurate and resolve disputes with providers. Cancel subscriptions by emailing support@fitterpreneur.com 7 days before renewal; no refunds for partial periods.

14. Geographic Restrictions and International Data Transfers

The Site is intended for U.S. users and complies with U.S. laws (e.g., CCPA, COPPA). International users are welcome but must ensure compliance with local laws, including export regulations. The Site is unavailable in U.S.-sanctioned countries (e.g., North Korea, Iran). Data is transferred to U.S. servers using:

• Standard Contractual Clauses for GDPR, Mauritius, and Seychelles compliance.

• Equivalent Safeguards for India (DPDPA) and African countries (e.g., South Africa’s POPIA requires Information Regulator approval, which we ensure).

EU/UK, Indian, Mauritian, Seychellois, and African users receive protections under their respective laws. If certain features are restricted in your country, contact info@fitterpreneur.com for alternatives.

15. Feedback and Complaints

Email info@fitterpreneur.com (Subject: PRIVACY POLICY) for concerns; we aim to resolve within 7 business days. For unresolved issues, pursue mediation (per our Terms) or contact:

• U.S.: California Attorney General (oag.ca.gov/privacy), FTC (www.ftc.gov).

• EU/UK: Local data protection authority (e.g., ICO: www.ico.org.uk).

• India: Data Protection Authority (details TBD per DPDPA).

• Mauritius: Data Protection Office (www.dataprotection.govmu.org).

• Seychelles: Information Commission (www.infocom.sc).

• South Africa: Information Regulator (www.inforegulator.org.za).

• Kenya/Nigeria: Relevant data protection authorities.

Avoid public complaints on third-party platforms, as they may violate our Terms.

16. Accessibility

We comply with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG 2.1). Request alternative formats (e.g., PDF, large print) or translated summaries in languages like Hindi, French, Creole, or Swahili via info@fitterpreneur.com, subject to availability. We strive to accommodate but are not liable for unmet needs.

17. Changes to This Privacy Policy

We may update this policy, posting changes on the Site. Material changes (e.g., new data sharing practices or retention periods) will be notified via email or Site notice at least 30 days before taking effect. Inactive users (e.g., those with closed accounts in retention periods) will be informed via public Site notice at www.fitterpreneur.com/notices. Continued use constitutes acceptance. Check www.fitterpreneur.com/privacypolicy regularly. We monitor and adapt to emerging laws (e.g., India’s DPDPA, African regulations) to ensure compliance.

18. Your Acceptance

Using the Site or services signifies acceptance of this Privacy Policy and Terms (www.fitterpreneur.com/terms). If you disagree, do not use the Site or services.

19. Contact Us

For questions or requests:

• Email: info@fitterpreneur.com (Subject: PRIVACY POLICY)

• Address: 600 California St, San Francisco, CA, 94108, USA

• Privacy Dashboard: www.fitterpreneur.com/privacypolicy